Return and Refund Policy

Last Updated: April 8, 2026

Thank you for shopping with Phantom Peptides. Please read our Return and Refund Policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.

1. All Sales Are Final

All products sold by Phantom Peptides are intended strictly for laboratory research and development use only. Due to the sensitive nature of our research chemicals, all sales are final. We do not accept physical returns. Refunds or exchanges are only issued under the exception criteria listed below.

2. Exceptions – Damaged or Incorrect Products

Refunds or replacements will only be issued if:

  • You receive a product that is damaged upon arrival.
  • You receive an item different from what you ordered.

3. Reporting Requirements

To qualify for a refund or replacement:

  • You must report the issue within 24 to 48 hours of receiving your order.
  • You must provide clear photo and video evidence showing the damage or incorrect item.

4. Exchange and Refund Window

  • Claims for damaged or incorrect products must be initiated within 3 days of delivery.
  • No physical returns are accepted. Approved claims will be resolved through exchange or refund only.

5. Refund Method

Approved refunds will be credited to your original method of payment.

6. Processing Time

Once your claim is received and reviewed:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7 to 10 working days.

7. Non-Refundable Situations

We will not issue refunds or replacements in the following cases:

  • Products that have been opened or used.
  • Claims made after 72 hours of delivery.
  • Claims initiated after 3 days of delivery.
  • Requests for physical returns of undamaged product.

Contact Us

For questions or concerns, please contact us at:

Email: thephantompeptides@gmail.com

Customer Service Hours: Monday to Friday, 9:00 am – 5:00 pm (GMT-6)

Address: 6650 Rivers Ave. Suite 100, Charleston, SC 29406

Disclaimer: All products on this website are intended for laboratory research and development use only. They are not intended for human or animal consumption. Our products are not medicines or supplements and have not been evaluated by the U.S. Food and Drug Administration (FDA).

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